ELIZENTERPRISES accepts return requests within a valid return window after you receive your parcel. All returned stationery must remain unused, intact and kept with original packaging. Damaged, scratched or marked bookmarks, pens and rulers caused by improper personal use will not be eligible for return. Customized products are non-refundable and non-exchangeable.

To submit a return request, log into your account and locate your corresponding order page. Submit your application with clear photos of the goods and packaging. Our support team from ELIZENTERPRISES will review your request within a reasonable time and send detailed return operation instructions once approved. You are responsible for return shipping fees unless the item arrives defective or mismatched with the product description.

After we receive and inspect your returned stationery, ELIZENTERPRISES will initiate your full or partial refund through your original payment channel. The arrival time of the refund depends on the processing speed of your payment provider, and we will send a notification email once the refund procedure is completed.

ELIZENTERPRISES provides basic quality warranty for all standard bookmarks, pens and rulers. If manufacturing defects are found within the warranty period, you can reach out to our support team with proof of purchase and defect photos for free replacement or corresponding compensation. This warranty does not cover damage from improper storage, accidental drops or long-term overuse.

ELIZENTERPRISES reserves the right to revise this Returns & Warranty clause to match business and regulatory changes. Updated terms will be posted on our website, and your continued browsing and purchasing of our stationery products indicates your acceptance of the latest rules.

If you have any confusion about return applications or warranty coverage, please reach out to the service team of ELIZENTERPRISES via the contact channels displayed on our site for timely assistance.